FAQs


What is Club ITC?

Club ITC is a distinctive loyalty Programme truly personifying fine fashion and fine living. Club ITC’s privileges are manifold – from recognition-led benefits to rewards and more. Members can earn Club ITC Green Points for stays at ITC Hotels and spends at Wills Lifestyle Stores through a common membership card, facilitating faster accumulation of Club ITC Green Points and quicker tier upgrades. These points are redeemable for a host of rewards.

How do I enrol on to the Club ITC Programme?

There are 3 simple ways to become a Club ITC member.

1) Online: Click here (this should be linked to Join/enrol form) to fill in the enrolment form and submit your enrolment request from online. For Guests enrolling from the website or mobile site, the Club ITC membership kit and card will be sent post completion of either their 1st stay at participating ITC Hotels or a minimum spend of Rs.7500/- at Wills Lifestyle Stores within 1 year.

2) At ITC Hotels : Approach a Guest Relations Executive at any participating ITC Hotel during your visit or stay informing them of your desire to enrol onto Club ITC. It takes only 1 stay for your membership to become active.

3) At Wills Lifestyle stores: Enrol while you shop at participating Wills Lifestyle Stores. A minimum cumulative eligible spend of Rs 7500 within a period of 12 months is required for your membership to become active.

How do I earn Club ITC Green Points?

You can start earning Club ITC Green Points on ‘Eligible Spends’ once your Club ITC membership has become active. Club ITC Green Points are earned basis your membership tier – 3% Club ITC Silver, 4% Club ITC Gold and 5% Club ITC Platinum.

What are 'Eligible Spends'?

At participating ITC Hotels:

‘Eligible Spends' at ITC Hotels comprise of the following expenses billed to your room

• Room
• Food and Beverages
• Laundry
• Telecommunications
• Business Centre usage
• Spa and beauty Salon
• Miscellaneous (Eg. Horticulture, rides, animation charges etc.)
• In room internet usage
• Purchase of ITC Hotels memorabilia at select ITC Hotels
• Purchase of ITC personal care products at select ITC Hotels

Club ITC Gold & Platinum Members can also earn Club ITC Green Points for non- residential food & beverage usage at restaurants at participating hotels for a minimum spend incurred of Rs.2000 and above, under one bill after all applicable discounts. Food & Beverage spends of less than Rs.2000 incurred during non-residential usage will not be considered eligible for the earning of Club ITC Green points.

Ineligible Spends at ITC Hotels include (but are not limited to)

• Banquets
• Tobacco Products
• Travel House usage charges
• Tips and Paid outs
• All Taxes
• Service Charge
• Settlement of bills via Gift Vouchers and Club ITC Loyalty point redemptions
• Any other non-residential expenditure by the member

• All products purchased from Wills Lifestyle stores are eligible to earn Club ITC Green Points. This excludes Wills Lifestyle Gift Certificates which are also sold from the outlets.
• Club ITC Green Points will be calculated on the total bill value including taxes.
• Club ITC Green Points will not be allocated at the time of End of Season Sales or during any other promotional activity as specified
• Purchases made using Redemption Certificates, Gift/Privilege Certificates, Store Credit Certificates and the Club ITC Instant Redemption facility are not eligible for earning of Green Points.

What should I do to earn 'Club ITC Green Points'?

While making a reservation at participating ITC Hotels, quote your membership number and present your membership card during check-in. While shopping at Wills Lifestyle stores, present your membership card at the billing desk.

What are the different levels of Club ITC memberships?

Club ITC has three levels of membership - Silver, Gold and Platinum, each of which offers unique benefits. Club ITC Silver is the first level of membership, followed by Club ITC Gold and then Club ITC Platinum which is the highest tier of membership. Enrolled members become Silver members as soon as they join the programme.

What are the different levels of Club ITC memberships?

How do I become a Club ITC Gold and Club ITC Platinum member?

To become eligible for Club ITC Gold status, a Club ITC Silver member must complete:

A minimum spend of Rs 25,000 within 1 year at participating Wills Lifestyle Stores

OR

A minimum of 8 visits or 16 room nights within 1 year at participating ITC Hotels

OR

A minimum combined spend of Rs 1 lac between participating Will Lifestyle stores and ITC Hotels within 1 year


To become eligible for Club ITC Platinum, a Club ITC Silver or Gold member must complete:

A minimum spend of Rs 50,000 within 1 year at participating Wills Lifestyle Stores

OR

A minimum of 16 visits or 30 room nights within 1 year at participating ITC Hotels

OR

A minimum combined spend of Rs 2.5 lacs between participating Will Lifestyle Stores and ITC Hotels within 1 year

Will I receive Club ITC Green Points if I charge my bill to a credit card?

Yes, whether you settle your bill by cash or credit card, travel agent's voucher or charge it to your company, Club ITC Green Points will be credited to your Club ITC membership account.

What all can I get from these Green Points?

Club ITC Green Points earned can be redeemed for a choice of exciting rewards, which include:

• ITC Hotels Gift Certificates
• Wills Lifestyle Gift Certificates
• John Players Gift Certificates
• Kitchens of India Gift Certificates
• Travel House Gift Certificates
• Conversion of Club ITC Green Points into Air Miles

You can also donate your Club ITC Green Points towards ITC’s Mission Sunehra Kal initiative (a rural capacity building programme working on various social causes). For each such donation, Club ITC will contribute an equal amount of Green Points towards Mission Sunehra Kal as well.

Please click here for more details on Rewards on offer against Club ITC Green Points

What should I do if I don't get credited with Green Points for my stay or purchase?

In case of any such discrepancy, you can get in touch with the Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 a.m. to 5 p.m) or clubitc.care@itc.in

How will I get my Online Account access?

Once you become a Club ITC member, the password to access your online account will be communicated via your preferred communication mode (email / SMS). Using the same, you can access your online account on www.clubitc.in and view your account details.

You can also contact the Club ITC Customer Service Centre at 1800-103-2482 (1800 -103-CITC) (Monday to Friday between 9 a.m. to 5 p.m.) or clubitc.care@itc.in for assistance

Click here to see the list of participating ITC Hotels

Click here to see the list of participating Wills Lifestyle stores

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