A Club ITC member must make Eligible Spends as stated above over a Qualifying Period in order to achieve or maintain the respective Club ITC Status for the next applicable Qualifying Period. After review by ITC at the end of each Qualifying Period, the Club ITC Status of a member may be upgraded, maintained or downgraded by ITC.
Subject to the terms above, all Eligible Spends made at a Wills Lifestyle store during an end-of-season sale or any other sale promotion(s) or all Eligible Spends made with a gift/discount/store credit certificate, etc. (other than a redemption Gift Certificate issued under this Club ITC programme) will qualify for determination of Club ITC Status even if Green Points are not earned on the same.
7. REDEMPTION OF GREEN POINTS (a)
Club ITC Green Points can be redeemed by a member for:
Instant settlement of bills at select ITC Hotels or issuance of ITC Hotels Gift Certificates usable for purchase of stay/accommodation, food and beverage, spas, business centre facilities, banquets, Kitchens Of India products and salons, where available. Redemption of Green Points for ITC Hotels shall not be available during Blackout Periods.
Instant settlement of bills at participating Wills Lifestyle stores or issuance of Wills Lifestyle Gift Certificates usable at Wills Lifestyle Stores for purchase of: Wills Lifestyle apparel and accessories, Essenza Di Wills personal care products Di Wills personal care products.
Issuance of John Players Gift Certificates usable at John Players Stores for purchase of John Players apparel and accessories.
Conversion of Green Points to Partner airline miles as mentioned on www.clubitc.in
Issuance of Gift Certificates to the applicable extent for Travel House services.
Donations to ITC's Mission Sunehra Kal with a minimum donation of 500 Green Points and thereafter in multiples of 500. (Mission Sunehra Kal is an alliance formed by ITC between four national NGOs viz BAIF Development Research Foundation, SEWA, PRATHAM, JANANI and village communities across India for vital rural development. The funds corresponding to the donations shall be transferred by ITC to the account for Mission Sunehra Kal to be used for various rural development and intervention programmes).
Club ITC Green Points do not carry uniform values for the purpose of redemption across different brands of ITC or Partners.
On redemption, the Club ITC member's account shall stand debited by the number of Green Points redeemed.
All ITC policies for availability, cancellation, usage, stay etc. that ITC may have in respect of ITC Hotels, Wills Lifestyle, John Players, Essenza Di Wills, Fiama Di Wills shall additionally apply to any availment by a Club ITC member of the products/services of the relevant brand pursuant to a redemption or during incurring an Eligible Spend.
In case of availment of instant redemption facility of bills, upon redemption of Green Points for adjustment against a part of the billed amount, the balance amount billed shall be settled by Club ITC member in cash and/or recognized credit/debit card.
Redemption of the Club ITC Green Points for issuance of Gift Certificates can be done by a Club ITC member by accessing
, contacting Customer Care and requesting for the redemption or writing to firstname.lastname@example.org
Apart from the terms and conditions stated herein, the terms and conditions printed on the reverse of a Gift Certificate shall also govern the receipt and utilization of the Gift Certificate.
the receipt and utilization of the Gift Certificate.
Entities may impose additional terms and conditions on redemption of Green Points or usage of Gift Certificates, which shall be binding on Club ITC members.
The type of redemption being sought will determine the minimum number of days required to process the redemption which could range from approximately 7 to 30 working days.
Taxes may additionally be levied on purchases via Gift Certificates, which shall be paid for by the member in cash and/or recognized credit/debit card.
All Gift Certificates will be sent to the preferred mailing address of the member reflecting in the Club ITC account. If an envelope is received in a damaged condition, a Club ITC member must not accept the same from the courier in order to receive a replacement from ITC. No replacement of Gift Certificate will be provided or any such request entertained if the Club ITC member has accepted the delivery of the Gift Certificate.
Redemption requests once received or instantaneous redemptions once processed cannot be reversed and the relevant number of Green Points shall stand debited from the Club ITC member's account on receipt of such redemption request or on instantaneous redemption.
8. ADDITIONAL TERMS: (a)
ITC holds out no representation or warranty in respect of the quality of the products and services of the Partner. All sale of products and services by ITC are also on an 'as is where is' basis.
Without prejudice to other rights of ITC, the membership of a Club ITC member may be terminated by ITC at its sole discretion without assigning any reason, in the event ITC is of the view that any conduct of a Club ITC member is unacceptable or inappropriate.
ITC disclaims all responsibility and liability with respect to any act or omission by any of the Partners, their directors, employees, agents or contractors.
ITC shall be entitled to use personal information provided by the Club ITC member for marketing of the Club ITC programme, without further reference to the Club ITC member.
The Radio Frequency Identification Device (RFID) tag embedded on the Platinum Membership Card shall only be activated on completion of the Personal Data Form and on receipt of the Member's consent towards activation of the same.
The upgrade benefit applicable to Club ITC Platinum members is valid for a maximum duration of seven (7) room nights during an Eligible Stay however this benefit is subject to availability at the time of check-in. The upgrade benefit for Club ITC Platinum members benefit shall not be applicable for bookings made through a pre-paid third party channel. The upgrade benefit for Club ITC Platinum members entitles the member to an upgrade to the next best category which may include upgrade to a Standard Suite with the exception of Presidential, Luxury and multiple bedroom suites. The definition of Best Rooms and Standard Suites shall be defined independently by each hotel and may vary. For hotels where the applicable tax structure is on the published tariff, the taxes levied on the upgraded member shall need to be borne by the Club ITC Platinum member. The upgrade benefit is available for up to one room for the personal use of the Club ITC member only, regardless of the number of rooms reserved by the member. The upgrade benefit for Club ITC Platinum members is not applicable on any promotions stay certificates where the Club ITC Member does not make an Eligible Spend. On demand, in-room tea/coffee service is valid for up to 2 adults. Club ITC Platinum benefits may or may not be applicable in part or full at Fortune/WelcomHeritage hotels and this should be ascertained with the concerned hotel(s) at the time of making the booking.
Access to the exclusive Towers Club/UpperCrust Lounges as a non-resident guest is restricted strictly to lounge access only. Any utilized/consumed items shall be charged to the member/guest on actuals, unless otherwise specified.
9. LIMITATION OF LIABILITY:
The Club ITC programme is gratuitous and being made available by ITC without any consideration for the same being provided by a person or Club ITC member and the purchase of products of identified brands does not form nor shall be deemed to form any consideration for the availability or continuance of this programme or any benefits thereunder. As such, ITC or its directors, employees, agents, affiliates or contractors shall not be held liable for any direct, indirect, special, consequential, remote or punitive losses, damages, costs and expenses, howsoever suffered or threatening to arise against a Club ITC member or prospective member, with or without any act, breach or omission by ITC or its directors, employees, agents, affiliates or contractors, or its Partners and their directors, employees, agents, affiliates or contractors.
10. BINDING DECISIONS OF ITC:
All decisions by ITC in respect of this programme or any element thereof including, without limitation, in respect of the number of Green Points credited, exclusion of spends from Eligible Spends, redemption of Green Points, transfer or conversion of Green Points, eligibility for or exclusion from the memberships election of Club ITC Status, termination of membership at discretion of ITC, closure or earlier withdrawal of programme, etc. shall be final and binding on a Club ITC member or prospective member.
11. APPLICABLE TERMS AND CONDITIONS:
The terms and conditions for the Club ITC programme specified may change at the discretion of ITC from time to time. All such changes shall be effective from the date of posting at the website
and shall be binding on a Club ITC member. Members are requested to update themselves by
on any changes thereto which may not be separately intimated by ITC or brought to the attention of a Club ITC member.
All disputes assignment of or related to Club ITC shall be subject to the exclusive jurisdiction of the relevant courts at New Delhi.